SANAA AFRIKA

FAQ

1. What are my Payment Options?

  • Online –  secure payments via PayPal
  • Direct Deposit into our bank account

2. How and when do you Ship?

We usually ship within 3 working days of receiving payment:

  • Free – for T-shirts within Australia
  • Standard – $8 or $17 depending on the item + small increment per additional item
  • International purchases attract additional cost.  We will contact you with the balance to pay

3. What is your Return and Refund policy?

We check all items prior to sending them.  Should it arrive damaged send us images of the damage and return the item in its original packaging within 7 days of purchase for a refund of the purchase price (excl freight).  We do not provide a refund for an item that you do not like after it has been delivered but which was accurately described and presented on the website.  If you have any questions about an item, please contact us before buying it.

4. What information about me do you keep?

We store order histories and capture Google analytics data. Financial information you provide is managed by Paypal, a secure payment gateway.  Your information is kept secure and is not shared with third parties.

Your use of the SANAA AFRIKA website means you accept these and any other terms and conditions governing the website, our services and products.

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